Proactive clinical coordination
Acting soonerto protect independence and support living at home
Tandem Health supports people and those close to them, with an approach that is human, coordinated and fitted to their reality. Together we clarify what is needed, bring in the right resources, and adjust the plan as the situation changes.
- Free first consultation
- A prompt reply
- No commitment
When can Tandem support you?
- You notice a change in health, independence or daily habits.
- You want to act early to support staying at home.
- Several professionals or services are involved and you want the actions better coordinated.
- A hospital discharge or another transition has to be organized.
- Those close to the person want to clarify their roles and share the support more evenly.
- You need an overall picture to know where to start.
There is no need to wait for the situation to become critical. That is exactly when we step in.
Find your starting point
Where are you right now?
Pick the sentence closest to your situation. We show you how we would work with you.
Situation 1I want to get ahead of itSomething is changing and we would like to act early.See what we do
We get the situation clear while there is still time
An example, to give you an idea. Every situation is different: what we put in place is defined with you, starting from your objective.
- A free first consultation to understand what is going on.
- We spot the risks the family no longer sees, from being too close to them.
- A shared objective, set with you, that everything else is organized around.
- Follow-ups planned and adjusted as the situation evolves.
Situation 2I need to coordinate things betterSeveral needs, people or services have to move in the same direction.See what we do
We take over the coordination
An example, to give you an idea. Every situation is different: what we put in place is defined with you, starting from your objective.
- A full picture of what is already in place, and what is missing.
- We re-establish contact with the CLSC, the doctor, private services, the residence.
- One single contact for the family: you stop chasing everyone.
- Family mediation when siblings do not agree.
Situation 3The situation needs rapid interventionWe need to set the priorities quickly and put the right actions in place.See what we do
We act as a priority
An example, to give you an idea. Every situation is different: what we put in place is defined with you, starting from your objective.
- Your request goes ahead of the others, during business hours.
- Rapid assessment and immediate safety measures at home.
- Hospital discharge preparation: equipment, help, adaptations, medical follow-up.
- Support if a change of living environment becomes necessary.
Our services
Here is what we actually do
No jargon. Every mandate starts the same way: understanding your situation before proposing anything.
01Full in-home assessmentA complete picture, and a written plan.
Health, independence, housing, safety, family network, financial resources. You leave with a document, not an impression.
02Service coordinationWe activate the right people, and check that it happens.
CLSC, family doctor, occupational therapy, home care, meal delivery, adapted transport. We make the calls and the follow-ups for you.
03Support for living at homeStaying home, with the right things in place.
We identify with you the adjustments that can support independence, safety and daily habits: fall risks, adapting the space, assistive devices, medication management.
04Transitions and coming homePreparing the move from one setting to the next.
We prepare the transition, coordinate the services needed, and ensure continuity once the person is back home: temporary housing, private residence, long-term care.
05Caregiver supportYou stop carrying the situation alone.
Clear information, mediation of family disagreements, respite, healthy limits. Caregiving lasts years: it has to be sustainable.
06Advisory for organizationsFor residences, intermediate resources and employers.
Practice review, team training, change management, improving continuity of care.
How it works
Five steps, and you always know where you stand
Prevention guides every step. Nothing is left to improvisation.
Understand
We carry out a full assessment of the person, their environment, their risks and their real needs.
In practice: an assessment meeting, then a written report given to the family.
Secure
We quickly put in place the measures needed to reduce risk and prevent avoidable situations.
In practice: immediate dangers come first: falls, medication, nutrition, isolation.
Stabilize
We coordinate the priority interventions to establish clinical, functional and psychosocial stability.
In practice: the situation stops getting worse, and the family gets a workable routine back.
Mobilize
We activate the resources, partners and care pathways best suited to the situation.
In practice: we make the calls and the follow-ups for you.
Maintain
We support lasting continuity, aimed at safety, independence and quality of life.
In practice: follow-ups planned and adjusted as the situation evolves.
Who we are
Tandem grew out of one conviction: when we act sooner and the right people work together, more possibilities stay open.
Our approach rests on collaboration, complementary expertise, adaptability and prevention. The person and their objectives stay at the centre, and the plan evolves with their reality.
Émilie Tétreault, founder, was director of care in a private seniors’ residence. Around her works a multidisciplinary team that brings together the expertise each situation calls for.
A multidisciplinary team
- Physiotherapy technician
- Special education technician
- Occupational therapist
- Social worker
- Technical and development team
What people say
Professionals across the network recommend her
Her strength is how calm she stays in a crisis. A sharp sense of organization, and the person always at the centre of her thinking.
Her analytical mind lets her set clear objectives and get the best out of a team. Working with her is always pleasant and effective.
She excels at change management, and builds bridges between families, care workers and medical partners.
Not an individual or family?
Two other ways in, each with its own way of working.
Stepping in at the right moment changes everything
The first consultation is free. We listen, we point you in the right direction, and we tell you honestly whether we are the right people to help.